Delivery

Making a Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into your basket. After you have finished your selection, click on the ‘Checkout’ button and you will be asked for a few details that we need to be able to complete the order.

Online payments can be made with Visa or Visa Debit, Mastercard and PayPal using our secure checkout process. All prices are quoted in pounds sterling (£).

If you have made a mistake in your order and you need to amend or cancel it, please contact us as soon as possible and we will make the required changes to your order for you.


Postage and Packing

Our delivery charge is capped at just £2.99 for each UK mainland order, regardless of how many products on your order or the weight of the parcel. Free delivery is available on UK mainland orders over £45. We do offer international shipping too – please use our Estimate Delivery Charges calculator in the checkout to estimate the cost of shipping your order if you are an international customer.


Delivery Schedule

We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. General delivery times are outlined below – Please note that during busier times it is possible that up to a 24-hour delay may occur for despatch of your order.

UK Orders are generally despatched within 3-5 business days and sent via Royal Mail Second Class post. Deliveries require a signature upon delivery.

You must inform us within five working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

International Orders are generally despatched within 3-5 business days and sent via Royal Mail International post or Courier Service dependent upon weight and order value.

You will be required to sign for your goods upon delivery. Delivery estimates are 3-5 working days for Europe and 5-7 working days for non-European countries.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Back Orders

For UK orders, if an item is not in stock, we may back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back orders will be despatched as soon as the item returns to stock and will be sent at our cost. We cannot back-order for international orders.


Standard UK Delivery Charges

Our delivery charge is capped at just £2.99 for each UK mainland order, regardless of how many products on your order or the weight of the parcel. UK mainland orders with a subtotal over £45 will automatically qualify for free delivery.


International Shipping Charges

We also ship to Europe and many other countries worldwide – Please check the drop-down menu in the shopping cart for a full list. We apologise if we do not currently ship to your country, but please email us at info@angelapoole.co.uk if you would like to request a country that we do not currently ship to and we will do our best to accommodate.

To view the actual shipping charge for your order, please select your country in the shopping cart.


General Shipping Information

We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. General delivery times are outlined below – Please note that during busier times it is possible that a delay may occur for despatch of your order.

Orders are generally despatched within 3-5 business days and sent via Royal Mail 2nd Class post. Deliveries made by Royal Mail 2nd Class post can take 2-3 working days.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Returns

We want you enjoy your purchase from Angela Poole. If you have cause to return your order to us, please take note of the return information provided below. Please note: Your rights to return goods are protected under the EU Distance Selling Directive and Consumer Contracts Regulations.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days upon our receipt of the return.

You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. In this situation we will refund your postage costs to you when we process your refund or exchange.

Any goods must be returned in saleable condition.

These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.

If you have any questions or require any further information about our returns policy, please do not hesitate to contact us at info@angelapoole.co.uk

Click Here For our full Returns Policy.

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